Personalized coloring book refund policy

You can see the cover and a watermarked first page before purchase. Generated drawings interpret the photo, so details and likeness may change. The product is a digital download rather than a physical book.

If we cannot complete a page, the book credit is returned and you can retry. If the problem persists, contact us with the email used at checkout and a description of what happened. We can help you access the book or arrange a refund if we cannot deliver it.

If you believe you were charged twice, email hello@photocoloring.app. We will investigate and refund a confirmed duplicate payment. Do not email card details. Nothing in this policy limits rights that cannot legally be excluded.

Keep the purchase confirmation email and the book code associated with your order. If you change devices, use the code to return to the book. If you cannot find it, use the code recovery control and enter the email used at checkout. Download the PDF before the online book expires or you delete it. Deletion removes the online photos and book, so a downloaded copy is the way to keep it afterwards.

Send a message to hello@photocoloring.app with the email used at checkout and a short description of the issue. Tell us whether payment completed, whether a page failed, and whether the download opened. Do not include a card number or other payment credentials. We can use the order information to investigate. If the problem is a confirmed duplicate charge or we cannot deliver the purchased book, we will help arrange the appropriate refund.

Tell us which order is affected and what you have already tried. We can then check the order and help you find the next step. Keep your confirmation email until the matter is resolved.